How can we help?
Browse common questions below, or contact our support team — we reply within 24 hours.
Account & profile
How do I edit my profile?
Go to My Profile after signing in. Every section — photos, background, career, family, preferences — is editable.
How do I get the verified badge?
Open Settings → Profile verification and upload a government ID. Review typically takes under 48 hours.
Can I hide my income?
Yes — enable "Keep my income private" in the Education & Career section of your profile.
Matches & interests
How does matching work?
Our engine scores every compatible profile against your partner preferences — age, community, location, education, lifestyle — and ranks them.
How many interests can I send?
Free members can send 5 interests per day. Premium members have no limit.
Who can I chat with?
Free members can chat after an interest is accepted. Premium members can message anyone.
Membership & billing
How do I upgrade?
Visit the Membership page, pick Gold, Diamond or Platinum, and pay securely via Razorpay (UPI, cards, netbanking).
Can I get a refund?
Memberships are non-refundable once active, with exceptions for duplicate or failed transactions. See our Refund Policy.
Where are my invoices?
Your payment history is available under Membership → My payments.
Privacy & safety
Who sees my phone number?
Only premium members whose interest you have accepted (or who accepted yours). It is never public.
How do I block someone?
Open their profile and tap Block. They will no longer see or contact you.
How do I report a suspicious profile?
Use the Report button on the profile. Our trust & safety team reviews every report.