Privacy & safety centre

Your safety is engineered into every feature. Here's how we protect you — and how you can protect yourself.

ID-verified badges

Members can verify with a government ID. Look for the green badge before you connect.

Restrict photos to members only or accepted connections. Contact details are never public.

Premium members can browse without leaving a trace.

Block anyone instantly — they can no longer see or contact you.

Every report goes to our trust & safety team. Substantiated reports lead to suspension.

All photos pass human moderation before appearing on profiles.

Keep conversations on the platform until you trust the person — our systems can only protect you here.
Never send money, gift cards or share financial details with a match, no matter the story.
Meet first in a public place and tell a family member or friend where you are going.
Verify independently — ask for a video call before an in-person meeting.
Be cautious of profiles that push to move fast or avoid video calls.
Report suspicious behaviour immediately — you will remain anonymous to the reported member.

Something feels wrong? Email safety@citywalamatrimonial.com or use the Report button on any profile.