Refund Policy

1. General policy

Premium membership fees are non-refundable and non-transferable once the membership is activated, since benefits (visibility, contact views, messaging) begin immediately upon activation.

2. Exceptions — full refund

• Duplicate payment for the same plan (the duplicate amount is refunded).
• Amount debited but membership not activated within 48 hours.
• Technical error on our side that prevented service delivery, verified by our team.

3. How to request

Email billing@citywalamatrimonial.com within 7 days of the transaction with your registered email, Profile ID and payment reference. Approved refunds are processed to the original payment method within 7–10 business days via Razorpay.

4. Account termination

If we terminate your account for a breach of the Terms of Use, no refund is due. If you deactivate your account voluntarily, the remaining membership period lapses without refund.

5. Plan changes

Upgrades take effect immediately; the unused value of your current plan is adjusted against the upgrade price. Downgrades take effect at the end of the current term.